Subjects

• Are the colors of the photographed items exactly the real ones?
• How do I find my size?
• What composition does the article have? How should the item be washed?
• How do you search for a product?
• I received an item with a defect or that does not match the photo
• I can't find my size available, will it be available again?

• Is it possible to delete my account?
• Is a Wishlist available?
• How can I change or recover my forgotten password?
• How can I change my data?
• How can I register?

• Is it possible to have a discount code? are there any discount codes?
• Is it possible to purchase gift cards?
• Since it is a gift, is there a price on the product tag?
• Is it possible to have a gift box?

• Is it possible to cancel an order?
• Can I change my order?
• Is it possible to know the status of my order?
• How can I make the purchase?
• Is there an order receipt inside the package?
• Is it possible to have a purchase invoice?

• When will the amount spent be debited?
• Is it possible to pay with gift cards?
• Is it possible to pay on delivery?
• Is it possible to make a payment in installments?
• Is it possible to purchase with Afterpay?
• Is it possible to purchase with Klarna?

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• I made the payment but I did not receive a confirmation email. What should I do?
• Why did you cancel the order I paid for?
• I received an incorrect/damaged item, what should I do?
• How can I request a refund or credit?
• I have not received all the items, what should I do?

• Is it possible to change size?
• When is the credit repaid?
• When is the refund issued and how?
• Have you received the goods I returned?
• How can I find a FermoPoint near me?
• Is it possible to return from San Marino for free?

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