How does the Return Policy work?

We remind you that returns are free and you can return a product within 14 days from the date of receipt. Make sure the product is unused, in new condition and in the original packaging.

- Log in to your account and fill out the return request and download the label.

- Prepare the package and apply the return label.

- Deliver the package to FermoPoint BRT and keep the shipment tracking code.

- Once we receive your return, we will verify the suitability of the item and proceed to add a credit to your account within 5 working days.